After dinner on Tuesday night I turned on my computer to check on blogs and read my email messages - you know, the ones that most of my family send from day to day (hint, hint). To my dismay, I couldn't access the Internet. Every time I tried, I got this message about a virtual connection. I was convinced it was popping up from my former dial-up provider. After getting frustrated, I turned off my machine and went to bed. Last night after choir I tried again. No such luck. Tonight I had an idea to try to accessing the Internet from my Start button. Somehow I thought that would do the trick. No. Nada. Nein.
Suddenly I remembered to look in my "Welcome Package" from my new provider and noticed a phone number for tech support. I turned on my computer, got my clipboard ready with clean paper, and made the call. After working my way through the automated attendant, I was connected to a real live person, Marlin - from the Philippines. At first I was worried. Would I understand him? I shouldn't have been concerned. He spoke perfect English and was very patient. For an hour and a half, he patiently took me through tools, options, etc. He discovered items that were clicked that shouldn't have been, and instructed me in cleaning up temporary files: cookies (not chocolate chip or Oreos) and files. He told me he deletes his once a week. I had NEVER cleaned mine, and therefore it took about 22 minutes for my files to be deleted.
Now I am working on a fast, cleaned up machine and enjoying it very much. It was worth it to spend the time with tech-support.