Sleep is important. Most adult people spend 1/3 of their life in bed. About a year ago, my mattress just wasn't giving me the support I needed. I checked my warranty and saw that I was still covered. So I called the store where I bought it and they said they would send someone out to check it. A few days later, the guy came. He put a little wooden block - 1.5" high - onto the center of my mattress. Then he took a string and placed it from one side of the bed to the other. The string came to about 1/4" from the top of the block and he announced, "The string has to be above the block before we deem it defective. You can call back for another check in 6 months." Needless to say, I was disappointed.
Fast forward 6 months. I made the appointment and the guy was sent to my home. He placed the wooden block on the center of the mattress and the string was at least 1/2" above the block. He told me he would send in his report and I would be hearing from their service department. A day later, I got a call from the store and was told I had 7 days to come in to pick out a replacement mattress. To the store I went, determined not to get another pillow-top mattress. I looked around and sat on a few. I found a very firm mattress and lay on it for about 10 minutes. I decided this one would do. I made the arrangements to have it delivered and was informed I would have 60 days trial to see if would work for me. My choice ended up being a BIG MISTAKE! This mattress was as hard as a concrete street. I have had fitful sleep and very sore pressure points. So, just before leaving for Germany, and before my 60 day trial period would expire, I went back to the store and stated my claim. Once again, I had to choose another mattress and box spring.
This time the salesperson got a better idea as to what I needed, and guided me to a unit that he said would probably work for me. It was delivered yesterday, and last night I slept like a contented baby - not waking up once. My back and hips don't hurt. I hope this is the start of many years of good sleep.